A change of plans? Talk to the Friars.
We want your next treasure to feel right at home. Here is how to arrange a return or exchange with Friars Dice.
Submit a Return or Exchange Request
Online orders: 30 days
Request a return or exchange within 30 days of delivery. Use our return or exchange request form with your order number, the item, and whether you would prefer a refund or exchange. We will provide instructions by email. If you need help with the form, email friarsdice@gmail.com.
We process the refund or exchange after receiving the item and reviewing its condition. Change-of-mind returns must arrive undamaged and in good condition.
Return postage
You cover return postage when you are returning an item that arrived correctly and undamaged. If your item arrived broken, damaged, or incorrect, contact us with photos first so we can arrange the appropriate return or replacement and cover necessary return postage.
Convention and faire purchases
Returns and exchanges for event purchases must be handled at the same event where you bought the item. Lifetime dice warranty requests can still be made afterward using our warranty claim form.
Mystery purchases
Mystery bags, mystery dice campaign books, and their contents are final sale and cannot be returned or exchanged because of the surprise received. Damaged dice can still be submitted under our lifetime dice warranty.
Questions about a personalized item? Please contact us before ordering so we can discuss your project and any return questions.